5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard businesses are capable of providing the support that property managers want, but also often do not because of a lack of ongoing excellent management processes.
Security guard businesses are unlike any seller a home manager usually hires. If you employ a painter, then you are able to see whether or not they do their tasks by looking at the walls. However, when you employ a security guard company, how often can you determine if the protector organization is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively monitoring and supervising your guards. In most cases they probably are, but it is crucial to employ a method of verification and quality management to make sure that problems associated with the lack of doing these tasks don’t begin to occur.
In this guide we will discuss five (5) easy steps to enhancing your safety guard service and attaining what you imagine as your ideal keyholding Enfield.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they can begin working as security guards. If your condition is among those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that’s being provided by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another superb way to display if the protector is a good fit for your house is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This initial conversation will tell you a lot on what to expect from this guard and it gives you a chance to request another guard if you think it is essential.
Evaluate Guard Training
Though most security guard businesses have an extremely thorough orientation that introduces every guard to the company itself, in several cases the guard’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Site Specific Training”. Find out what your website specific training looks like:
• Can it occur at your property?
• Who does the training?
• Just how long is each officer trained?
• Just how long can the security firm double lender?
• How thoroughly are your article requests clarified?
Determine the answer to each of these questions and be certain they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to operate at your property.
Guard supervision is among the more important factors of good security guard support. When security businesses provide poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to understand and better understand their duties. When the guards are not being supervised, they begin to feel their job isn’t important and they begin to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how can your security guard firm remotely oversee its defenses? Outside the normal security firm field manager spot checks, the 2 methods of distant supervision that prove most effective are:
In case your guards must produce rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard company to track the time and log the activity of these guards while they’re making rounds to various areas in your property. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly acquire an understanding of if the protector is making rounds. The property manager also needs to be provided with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the safety guard company provides a way of earning certain each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least each 30 minutes, guards believe their safety is important and being awake and attentive is an important part of their job.
Expand Your Guards
After hours inspections of your guards are almost always great ways of finding out exactly what is happening with your safety as you are not there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure they understand their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident the adviser isn’t really a security guard company. If that’s the case, your audit is sure to turn up problems with your existing security guard company.